TicketGo - Support Ticket System

Login as Admin: admin@example.com /1234
Login as Agent: agent@example.com / 1234
Core Support System Capabilities
Ticket, Agent & Customer Handling

TicketGo provides a unified workspace to manage all support operations from one dashboard.

Create, track, and manage support tickets with full lifecycle control
Assign tickets to agents and monitor workload distribution
Maintain complete customer history and ticket conversation records
Filter tickets by priority and status for faster resolution
Access all ticket activity through a centralized support panel
Search Tickets using Unique Ticket ID And Email For Quick Access
Internal notes for tickets to help agents track follow-ups and context
Ticket Creation & Response Workflow

TicketGo streamlines how users raise tickets and how agents resolve them.

Fast and intuitive ticket submission process
Attachment support for files, screenshots, and documents
Automatic ticket number generation for easy tracking
Real-time messaging between customers and support agents
Instant alerts for ticket replies and status updates
FAQ-assisted ticket creation for faster issue reporting
Support Operations & Access Security
Role-Based Control & Permissions

TicketGo ensures secure system access and controlled ticket handling.

Assign permission levels to admins, agents, and role wise
Restrict access to sensitive customer and ticket information
Control who can edit, assign, or close tickets
Maintain structured and secure support workflows
Support Analytics & Performance Insights
TicketGo enables teams to track productivity and optimize support performance.

Analyze agent workload and ticket handling efficiency
View overall support performance through real-time dashboards
Use data insights to improve customer satisfaction and support quality
Smart Notifications & Messaging
Keep customers and agents updated with automated notifications.

Ticket creation alerts
Reply and response notifications
Status change updates
Admin Can Manage the email templates and communications
Chat with Agent
Users can chat with support agents in real time to receive faster and more accurate assistance. Integrated push notifications ensure instant updates and improved response speed.

Security & Compliance
Role-based access control
Secure authentication
GDPR‑compliant cookie consent
Customization & Settings
White‑label branding support
Logo, color, and theme customization
RTL and multi‑language support
layout customization
System‑wide configuration options
Technology Stack
Frontend: Modern web‑based interface
Backend: Laravel
Database: MySQL
Hosting Requirements
To run TicketGo smoothly, ensure your server meets the following requirements:

Server Requirements

Web Server: Apache or Nginx
PHP Version: 8.3 or higher
Database: MySQL 8.0 or higher
Composer: Latest stable version
Terminal Access: Required on the server
Required PHP Extensions

BCMath • Ctype • Fileinfo • JSON • Mbstring • OpenSSL • PDO • Tokenizer • XML • GD • Curl • Zip

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